Terms
Returns policy: Our descriptions and titles give you fair notice of what is in each of our products, and our practice is not to refund the purchase of these materials. Items may be returned, at our discretion, only if: (1) you have first obtained an approval number from us by phone or email, (2) you make this request within 10 days of your receipt of the material, and (3) we receive the material back in re-sellable condition. A 15% restocking fee will be deducted from your refund, along with excluding postage and handling charges and any PayPal fees that were charged to your order. No refunds on materials delivered in electronic format (this includes E-Books, CDs, and DVDs) or on products from Needak Rebounders.
We offer no guarantees on our materials (such as Zoom-Type or Quick Piano), because these are like a good math textbook. If you do it, it works. If you don’t do it, it won’t. Besides, our typing and piano programs are low risk purchases. For the cost of just one or two piano lessons, Quick Piano basically covers the first year of piano lessons; plus, all the sheet music in the back of the course more than pays for the cost of the book. Both courses include a “show-me-how” audio CD.
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Our privacy policy: We take your privacy seriously. We only use personal information we collect from you for the following general purposes: to customize the advertising and content you see, to fulfill your requests for products and services, to send you periodic communications about us and our products, to improve our services, to contact you, to conduct research, and to provide anonymous reporting for internal and external clients. We do not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission, or when we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. Please email us if you would prefer we not send you any emails regarding our products or upcoming events. If you have questions or suggestions, please complete a feedback form or you can contact us at: Cross-Over, FLC 7028, 1000 Rim Drive, Durango, CO 81301; phone (970) 385-1809; email
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Shipping: Unless you order an E-Book (which you can receive almost immediately), our standard method of shipping is via U.S. Postal Service, Media Mail, which can take about 5 to 7 business days to reach you. Our shipping and handling charges are among the lowest out there—giving you even more for your purchase from us.
Generally, we ship within a business day of receiving your order. If you ordered a rebounder, we will be emailing you the UPS tracking information as soon as we receive that; rebounders are delivered directly from the manufacturer in Nebraska, usually within just a few days.
Orders from outside the continental United States: Shipping and handling prices are for the continental U.S. (the 48 contiguous states). Unless you are ordering E-Books, please email us first (rather than by phone) to make arrangements for shipping if you are planning on ordering from outside the continental United States.
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If you ordered E-Books, you can expect to receive an automated reply from us once your payment has cleared. Read here for more details:
The E-Books you ordered will be automatically sent to you as PDF files for you to download. We send the download information to the email address you used when you submitted your order online.
It is up to you to give us an email address that can accept the size of files you order as E-Books, as noted on the Web. If you prefer, we can mail you the file(s) on a CD-ROM for an additional flat charge of $5.00. This is especially helpful if you ordered extra-large files.
Copyright provisions apply to these E-Books the same as if you had ordered a printed copy of the item.
Before you can view an E-Book you will need a recent (6.0) version of Adobe Acrobat Reader. If you do not already have Adobe Acrobat Reader installed on your PC, click here and follow the instructions for downloading, opening, and installing Adobe Acrobat Reader. If you have any difficulty opening one of your PDF downloads, try downloading the current version of this software.
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Your email address is our primary means of communicating with you. If you have ordered a Needak rebounder, please email us your telephone number so UPS will be able to contact you when they are about to deliver. We may be sending you information about our products via the email address you provided to us; if you do not wish to receive information about our products, please send an email to with the word “unsubscribe” in the subject line.